Terms & Conditions

Brewloop accounts are provisioned for café (and other partner business) owners after onboarding with the Brewloop team. By creating an account and logging in, you agree to these Terms. You are responsible for all activity carried out under your account, including your café's dashboard, spin-wheel campaigns, and customer messaging.

Brewloop is a customer engagement and marketing platform for cafés and similar local businesses. It provides:

• A QR-code-based spin-wheel and offer-capture tool for your customers
• A customer database (CRM) that records visits, birthdays, and reward history
• Automated WhatsApp messaging for welcome offers, birthday wishes, and re-engagement of inactive customers
• A read-only dashboard showing your customer activity, redemptions, and engagement metrics

Brewloop is not a point-of-sale (POS) system, a payment processor, or a food-delivery/booking aggregator. It does not integrate with or replace tools like Petpooja, Zomato, or Swiggy. Brewloop is not a party to any transaction between you and your customers, and does not sell, fulfil, process payment for, or guarantee any reward, discount, or offer created through the platform.

Brewloop is not responsible or liable for anything arising from the use of the platform, including without limitation:

• Any loss, damage, or expense you suffer
• Customers not receiving rewards, discounts, or offers you configured or promised
• Disputes between you and your customers over spin-wheel outcomes, offers, or loyalty rewards
• Message delivery depends on third-party providers such as Meta (WhatsApp), internet connectivity, and mobile carriers. Brewloop cannot guarantee successful or timely delivery
• Changes, delays, or removal of platform features during ongoing development
• Actions or content of other café accounts on the platform

To the fullest extent permitted by law, Brewloop disclaims all liability — direct, indirect, incidental, consequential, or otherwise. If Brewloop is ever found liable despite this, our total liability shall not exceed the subscription fees you paid in the prior three months.

You use Brewloop entirely at your own risk. The platform is provided "as is" and "as available," without warranties of any kind, express or implied. Brewloop is continuously evolving, and features, workflows, and dashboard functionality may change, improve, or be temporarily unavailable from time to time.

You are solely responsible for:

• Obtaining all necessary customer consent before collecting personal information or sending marketing communications through Brewloop
• Configuring your spin-wheel rewards, offers, and discount terms accurately
• Honouring any reward, discount, or coupon your spin wheel or campaigns issue to customers
• All content, offer copy, and campaign messaging associated with your café's account
• Complying with applicable consumer protection, marketing, and data protection laws in how you run your offers
• Any WhatsApp Business or Meta policies applicable to messages sent to your customers under your account

Brewloop will not intervene in disputes between you and your customers and has no obligation to compensate any party for unfulfilled offers or rewards.

Brewloop onboarding is currently handled manually by our team: after you sign up and submit your café details, we configure your workflows, messaging credentials, and dashboard access. Your dashboard access is read-only — you can view your customer data and metrics, but changes to campaigns, rewards, or workflow configuration must be requested through the Brewloop team rather than made directly on the platform.

You may use the platform to run legitimate customer engagement campaigns for your business. You may not:

• Attempt to hack, disrupt, reverse-engineer, or damage the platform or its underlying infrastructure
• Resell, sublicense, or share your account access with unrelated third parties
• Use the platform to impersonate Brewloop or another café account
• Use the platform to send spam, misleading offers, or content that violates WhatsApp/Meta messaging policies

We reserve the right to suspend or terminate any account that causes harm to Brewloop, the platform, or its other users.

• You own the content you upload (café details, logo, offer copy). By uploading it, you grant Brewloop a licence to host and display it as needed to operate your dashboard and campaigns.
• Customer data collected through your spin wheel and CRM (names, phone numbers, birthdays, visit and redemption history) is stored on your behalf using third-party infrastructure providers. You are responsible for ensuring you have the right to collect and use this data, and for complying with applicable data protection laws. Brewloop is not responsible for consequences arising from content or customer data you collect, use, or publish through the platform
• Brewloop processes this customer data solely for the purpose of providing its services to your business. Your business remains responsible for ensuring it has the legal right to collect, store, and use such data. Please refer to our Privacy Policy for further information about how Brewloop handles personal information

Except for content uploaded by you, all software, branding, logos, workflows, dashboard designs, source code, documentation, and other intellectual property associated with Brewloop remain the exclusive property of Brewloop. You may not copy, reproduce, modify, distribute, reverse engineer, or create derivative works from the platform without Brewloop's prior written permission.

Brewloop shall not be liable for any delay or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, government actions, internet outages, cloud provider failures, cyber attacks, labour disputes, or other events beyond its control.

Subscription fees are invoiced and charged in advance and are non-refundable, except where required by applicable law. Setup fees are also non-refundable once onboarding has begun. Payments are currently handled manually (no self-service payment gateway); invoices are shared directly with you for payment. We may update pricing with 30 days' notice. Continued use after a price change constitutes acceptance of the new pricing.

We may update these Terms at any time with 14 days' notice. Continued use of the platform after that notice period means you accept the updated Terms. You may cancel your account at any time. Upon cancellation or termination, Brewloop may suspend access to the platform and active automations. Customer data may be retained for up to sixty (60) days before permanent deletion, unless otherwise required by law. Where technically feasible and requested before deletion, Brewloop may provide your customer data in a commonly used electronic format. We may suspend or terminate accounts that harm the platform or violate these Terms.

By creating a Brewloop account, you confirm that you have read and agree to these Terms and Conditions.